I need help to apply
If you need an interpreter to help you apply you can ask for this before you apply online. If you need support initially, you can contact the Translating and Interpreting Service (TIS) on 131 450, stating your preferred language and ask to be connected to Red Cross on 1800 733 276.
If you need help to make an application and don’t have anyone else that can help you contact Red Cross. Phone 1800 RED CROSS (1800 733 276) between 9.30am and 4.30pm AEST, Monday to Friday, or email us. Please do not send any documents via email.
The contact you make with Red Cross is confidential. We keep the information you provide with your application safe at all times.
I am a service provider
The Family and Domestic Violence Financial Assistance Program has now commenced taking referrals for financial assistance.
How do I refer a client?
Agencies are able to assist a client self-register online. This is the safest and quickest way to get confidential information to Red Cross including documents about visa status and bank documents, if possible.
The application process also requires the Red Cross Referral Form to be completed by the agency with the client. This form includes a Privacy Collection Notice and declaration by you as an agency that the client understands and consents to how you are sharing their information.
If you support or are applying on behalf of a client to apply, do not use your agency email address in the application.
If it is unsafe for the client to use their current email address, please support them in opening their own email address. If that is not possible, please contact us on 1800 RED CROSS (1800 733 276) or email us and we will let you know how to send us client referral information that will protect their data, privacy and safety.